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Refund & Exchange Policy

Last Updated: November 5, 2026

This policy explains when you can get your money back for a MedicalRep subscription and how to change your plan. All prices are in Egyptian pounds (EGP) unless agreed otherwise in writing.

Try Before You Pay

MedicalRep offers a free plan with no credit card and no expiry. We encourage every company to evaluate the platform on the free plan, or through a free demo, before buying a paid subscription.

14-Day Refund on Your First Payment

If you are not satisfied, you can request a full refund of your first subscription payment within 14 days of the payment date. This applies once per company.

Cancelling a Subscription

  • You can cancel at any time by contacting us; no cancellation fee applies.
  • Cancellation takes effect at the end of the period you have already paid for, and your account stays fully active until then.
  • After the 14-day window, the current paid month is not refunded.
  • If you paid in advance for more than one month, the full months that have not started yet are refunded.

Note: Before your paid period ends you can export your data (Excel) from the dashboard.

Exchange: Changing Your Plan or Number of Users

  • Upgrading to a higher plan or adding users takes effect immediately; you pay only the difference for the remaining days of the current period.
  • Downgrading or removing users takes effect from the next billing period; the current period is not refunded.

Billing Errors and Service Problems

  • Duplicate charges or charges for a wrong amount are refunded in full.
  • If the service is unavailable for more than 3 consecutive days because of a fault on our side, the affected days are credited or refunded on request.

When Refunds Do Not Apply

  • Accounts suspended or terminated for breaching our Terms of Service.
  • Custom work such as data import, training or custom development once it has been delivered, unless agreed otherwise in writing.

How to Request a Refund

Send us your company name, the payment date, the amount and the payment reference by email or WhatsApp.

  • We reply within 3 business days.
  • Approved refunds are sent within 7 business days to the original payment method (card, wallet or bank account).
  • Card refunds can take a further 7–14 days to appear, depending on your bank.